Support

The delivery of excellent support is the backbone of Open Answers. It is where Open Answers started and underpins the company’s success. The needs of today’s Unix organisations, whether they are vendors or corporate Unix users, are very different. Unix support is no longer just about excellent operating system performance. In an increasingly complex web-based environment, excellent system performance, reliability and stability require cross-discipline expertise and an understanding of multiple technologies, including a growing range of open source and free software.

The Open approach

Open Answers supports every component of the technology stack, from hardware and operating system to databases, applications, firewalls, networks and network management tools.

Open Answers can support most technologies deployed within a predominantly Unix/Linux based infrastructure. Open Answers recognise that every organisation has a different support model and will work within each customer's model to deliver next line support whether that is first or fourth line.

While for some customers we manage the entire support environment from hardware to monitoring and management Open Answers' approach is completely flexible, enabling us to take on whichever technology tiers required to supplement existing in-house skills or other support contracts.

Support services can either be delivered remotely or on site, depending upon an organisation's internal processes.

Open Answers believes that having a transparent support structure is vital to achieving high levels of service. Open Answers' seamless management of the entire application environment enables us to maximise uptime, maximise performance, maximise stability and maximise security all within a competitive cost model.

Support Services include: