Managed Services

Increasing technology complexity combined with the pressure from senior management to deliver new business applications faster and cheaper has created strong demand for managed services. Open Answers uses its breadth of expertise to deliver a range of customisable services to customers. These range from the completely hosted managed service to managing systems located within an organisation’s data centre or the targeted delivery of key services, such as infrastructure implementation, to fill a gap in internal resources.

Open Answers provides complete managed services solutions which includes data centre support and maintenance for both private and public sector organisations, encompassing a full range of services. Examples include the delivery of remotely managed, highly available firewall services and the design and implementation of system monitoring platforms to provide proactive and reactive infrastructure monitoring.

In addition, Open Answers personnel have undertaken technical project management roles in a number of organisations, overseeing the design and implementation of new applications by cross-organisational development teams.

Underpinning Open Answers managed services philosophy is a commitment to meet customers evolving business needs quickly and efficiently, whilst using just the right amount of process for the task in hand. From implementing a new server to overseeing a software upgrade, the service is efficient and responsive, reflecting the demands of these business critical applications.


Specialist areas include:

  • Technical project management
  • Remote systems monitoring
  • Data centre management – both co-location and internal
  • Highly available firewall services
  • Security services
  • Performance management
  • Storage management

 

What our customers are saying

Open Answers not only know what they're doing backwards but also genuinely care about their customers – that’s almost unique among the many IT vendors I've ever worked with.

CTO, Bloomberg New Energy Finance

Open Answers specialist skills and design experience, across all layers of the technology stack, have enabled Practical Law Company to grow its delivery capability to a global scale. Without hesitation, we would recommend Open Answers as the ‘go-to’ infrastructure experts.

CTO, Practical Law Company

Open Answers has supported our growth, thanks to their substantial experience in technology architecture. Their advice is highly respected and we value their independent viewpoint, especially in appraising complex situations.

IT Director, ASOS.com

Open Answers depth and breadth of Unix expertise provides Sun Microsystems with an excellent resource, from education to support and engineering.

Sustaining Engineering Manager, Sun Microsystems

Open Answers managed services deliver high quality solutions at an affordable price point. Critically, the company has a depth of technical expertise that ensures continual high performance and high availability of business critical websites.

Xerox

Open Answers continues to deliver vital technical skills that support the development of innovative, business critical web sites across British Airways.

Technical Manager eBusiness, British Airways

Open Answers experience in developing and supporting complex Unix based environments enabled us to rapidly create the dynamic www.national-lottery.co.uk site and deliver interactive online play to our customers.

Chief Architect, Camelot Group

Open Answers have always provided AirMiles with a top-quality, reliable service covering the whole spectrum from development work to hosting and operations. Knowing that the web-site is in your hand is one less thing to worry about.

IT Services Manager, Air Miles Travel Promotions

Open Answers managed firewall service delivers both the performance and high availability required by an international organisation which relies considerably on communications.

C.B. Richard Ellis