• Increased efficiency for Support and Operations teams
• Increased speed to problem identification and resolution
• Rapidly identify the key monitoring events that are important
• Take on support for new applications more quickly
• Provide immediate visibility of events to those who need it
• Supports ITIL and DevOps practices
• High value, low investment delivery model
• Enterprise capabilities equivalent to high-end systems management products
• Complements log management tools
• Set-up in 10 minutes
has been designed and developed by Open Answers to meet our operational needs and those of our customers. Having provided support and system monitoring services over three decades we have learnt valuable lessons in the implementation of enterprise and open source monitoring toolsets.
Within the open source and SaaS monitoring space there are a myriad of monitoring tools available. The typical monitoring toolset implements active
monitoring where the status of a component is checked, or a synthetic transaction is tested, repeatedly on a schedule. The outcome of that probe/status check/transaction etc is an active monitoring event.
event is an event of interest within an application or system that is generally triggered by real system or user behaviour. See some Examples.
The typical IT operational support team needs an event management platform in its toolset - a console and dashboard where all kinds of events can be aggregated managed and assessed, configured through simple rules that help support teams decide what the priority events are and where action needs to be taken.
In a constantly changing IT support environment, the take on of new applications and systems to support means that it is not possible to predict what kind of events (errors/exceptions etc) may occur during day to day operations. To deal with this uncertainty, effective support teams will devise ways to ensure that events generated by critical systems and applications are checked regularly, or as soon as they occur.
The open source and SaaS monitoring toolset space is severely lacking when it comes to monitoring events in this way. There has traditionally been a very limited choice of expensive and difficult to implement “Enterprise” event management tools that may be categorised as “manager of managers”. More recently, Log Management tools have appeared on the market which provide a way to aggregate and search historical log information. These are effective for investigating issues but have the limitation that they are not efficient for use in first-line support scenarios, where the typical situation is:
Something (an event) has just happened:
• What does it mean?
• Does action need to be taken?
• How important is it?
• Who is owning it?
• If it happens next time do I want to know about it again?
- Panther provides a way to answer these questions rapidly, complementing active monitoring and log analysis tools.
Open Answers created Panther as we needed a way to aggregate, manage and rapidly react to disparate monitoring events from a variety of customer systems and tools and to visualize this into a single console view (and along the way replacing a support mailbox containing thousands of emails). We believe that what we’ve created will be of great use to many IT support teams and are now offering Panther as a unique SaaS service. Put simply, if you use monitoring systems, scripts and tools for monitoring that send out email alerts you need Panther!