Support

The delivery of excellent support is the backbone of Open Answers. It is where Open Answers started and underpins the company’s success. In an increasingly complex web-based environment, excellent system performance, reliability and stability require cross-discipline expertise and an understanding of multiple technologies, including a growing range of open source and free software.

The Open approach

Open Answers supports every component of the technology stack, from hardware and operating system to databases, applications, firewalls, networks and network management tools.

Open Answers recognise that every organisation has a different support model and will work within each customer's model to deliver next line support whether that is first or fourth line.

While for some customers we manage the entire support environment from hardware to monitoring and management Open Answers' approach is completely flexible, enabling us to take on whichever technology tiers required to supplement existing in-house skills or other support contracts.

Support services can either be delivered remotely or on site, depending upon an organisation's internal processes.

 

Support Services

The diagram below illustrates just some examples of technologies that Open Answers has supported.

Select the boxes for examples of Open Answers support services.

Security

  • Checkpoint
  • Sunscreen
  • Cisco
  • Shorewall
  • IPsec
  • OpenVPN

Integration text

  • Mule ESB
  • Progress Sonic ESB
  • Oracle AquaLogic Service Bus

Content Management

  • Joomla
  • Drupal
  • Interwoven
  • OpenCMS
  • Liferay

Virtualisation

  • IMB PowerVM
  • Citrix ZenServer
  • KVM
  • Oracle VirtualBox

Traffic Management

  • F5 BIG-IP
  • Checkpoint
  • HAProxy

Web Server

  • Apache HTTP Server
  • Oracle iPlanet Web Server
  • IIS

Database

  • Oracle
  • SQL Server
  • MySQL
  • Interbase
  • PostgreSQL
  • Ingres

Application

Customer applications and tools written in Java, J2EE, C, C++, Perl, PHP, Shell

User level to Kernel level development

Custom Device Drivers

Open Answers or third party developed

Application Server & Middlewear

  • BEA Weblogic
  • IBM Websphere Application
  • Server
  • JBoss
  • Apache Tomcat
  • Broadvision
  • Resin

Application

Linux - RedHat, Centos, Suse, Ubuntu

Sun/Oracle - Solaris From SunOS4.3 to Solaris 11

IBM - AIX

Microsoft - Windows NT, 2003, 2008

Unix - SVR3, SVR4, BSD

Server

  • x86/x64 – all vendors
  • Sun/Oracle SPARC
  • IBM System p/x/BladeCenter

Storage

IBM (DS enterprise storage and SVC)

IBM/Brocade SAN

Tivoli Storage Manager (TSM) Amanda

Network

  • TCP/IP
  • X.25
  • OSI
  • SNA
  • NetBIOS
  • SMB XNS

Systems Management

  • Open Answers Heartbeat/OAMon
  • Nagios
  • HP SiteScope
  • Solarwinds Orion
  • Zabbix
  • Security
  • Integration
  • CMS
  • Virtualisation
  • Traffic
  • Management
  • Web
  • Server
  • Database
  • Application
  • Application
  • Server &
  • Middlewear
  • Operating
  • System
  • Server
  • Storage
  • Network
  • Systems
  • Management

Support Services include:

• Proactive and Reactive Monitoring • Software Maintenance • Backup and Restore
• Software Application Deployment • Incident Management • Security
• Systems Management • Vendor Management • Audit
• Configuration Management • Failover and Recovery