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The delivery of excellent support is the backbone of Open Answers. It is where Open Answers started and underpins the company’s success. In an increasingly complex web-based environment, excellent system performance, reliability and stability require cross-discipline expertise and an understanding of multiple technologies, including a growing range of open source and free software.
Open Answers supports every component of the technology stack, from hardware and operating system to databases, applications, firewalls, networks and network management tools.
Open Answers recognise that every organisation has a different support model and will work within each customer's model to deliver next line support whether that is first or fourth line.
While for some customers we manage the entire support environment from hardware to monitoring and management Open Answers' approach is completely flexible, enabling us to take on whichever technology tiers required to supplement existing in-house skills or other support contracts.
Support services can either be delivered remotely or on site, depending upon an organisation's internal processes.
The diagram below illustrates just some examples of technologies that Open Answers has supported.
Select the boxes for examples of Open Answers support services.
Customer applications and tools written in Java, J2EE, C, C++, Perl, PHP, Shell
User level to Kernel level development
Custom Device Drivers
Open Answers or third party developed
IBM (DS enterprise storage and SVC)
Tivoli Storage Manager (TSM) Amanda
|• Proactive and Reactive Monitoring||• Software Maintenance||• Backup and Restore|
|• Software Application Deployment||• Incident Management||• Security|
|• Systems Management||• Vendor Management||• Audit|
|• Configuration Management||• Failover and Recovery|